Customer Service
Our trusted distributors are your first point of contact for service and support. They are ready to assist you with local expertise and efficient customer care.
B2B: For information on spare parts, pleace see our “Exploded views” on our “Documents”-page
Contact us
For service and support inquiries, we kindly encourage customers to contact their local dealership first. Our dealers are best equipped to provide fast and efficient assistance in your region. For other inquiries, fill out the contact form or contact our customer service during office hours.
Customer service
TOPRO Industri AS
Rambekkvegen 1
2816 Gjøvik
Norway
Tel.: (+47) 61 13 46 00
Mon.–fri.: 08.30–15.00
E-mail: kundeservice@topromobility.com
Frequently asked questions
Didn't find an answer? Contact our support team and we'll get back to you as soon as possible.
What is the warranty on TOPRO rollators?
All TOPRO rollators are covered by a 7-year manufacturer’s warranty, in addition to statutory warranty rights under EU and national law. In case of a warranty claim, please contact the dealer from whom you purchased the product.
What quality certifications do TOPRO rollators hold?
TOPRO rollators are tested in cooperation with TÜV and meet a range of international quality standards, including:
DIN-EN ISO 9001 (Quality management)
DIN-EN ISO 14001 (Environmental management)
DIN-EN ISO 11199-2 (Rollator standard)
DIN-EN ISO 13485 (Medical devices — quality management)
DIN-EN ISO 10993-5 (Biocompatibility)
Several models are also certified and recommended by the AGR (Campaign for Healthier Backs) and BdR.
Where are TOPRO rollators made?
TOPRO rollators are designed and manufactured in Gjøvik, Norway. TOPRO Industri AS has decades of experience producing premium mobility aids that combine Scandinavian design with high quality and safety standards.
Where can I get spare parts for my TOPRO product?
Spare parts for TOPRO products are available through our dealers. Contact the dealer where you bought your product, or use “Find dealer” to locate a dealer near you. Your dealer can help you find the right part and can also assist with repairs and service. For dealers: information on spare parts is available in our exploded views on the “Documents” page.